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VIRTUAL SEASON TICKET UPDATE
With the new season just around the corner, we are doing everything possible to try and get you back into Paradise.
With the new season just around the corner, we are doing everything possible to try and get you back into Paradise. Until then, we are doing our best to bring Paradise to you.

Next week, all Season Ticket holders will receive their individual Pass to Paradise login details which will provide access to live matchday broadcasts from Celtic Park. Our technical support team will be available on matchdays to help with any enquiries you may have. Details on how to contact the team will be included with your login details.

This is a new journey for all of us and as we introduce this new platform to watch the Champions in action, we know you may have some questions, and we have tried to answer some of these below.

We will continue to communicate information regarding the Pass to Paradise across the club’s various channels over the next week, so please take a moment to familiarise yourself with how it will operate in order to give you a smooth matchday experience.The Pass to Paradise, Virtual Season Ticket Terms and Conditions are available here.
PASS TO PARADISE
‘THE VIRTUAL SEASON TICKET’
FREQUENTLY ASKED QUESTIONS
Q. What games will I be able to watch with my Pass to Paradise?
Your Pass to Paradise allows you access to the Live Broadcast of the matches you would otherwise have stadium access to through your Season Ticket type. These are the HOME SPFL MATCHES (or other matches nominated by the club).

Should supporter access to the stadium still be restricted in August and September, any UEFA home qualifying matches (in the first 3 qualifying rounds) will be included.
Q. How will I access the Live Broadcast on a matchday?
Ahead of the season starting you will receive a username and password via email, text message or letter from the club depending on the contact information we have for you. At this time we will also provide you with a weblink to access the Live Broadcast.

Supporters' clubs will be contacted separately. Please take a moment to visit eticketing.co.uk/celtic to make sure your contact details are up to date.
Q. Will my login details stay the same for every match?
Yes. Your details will remain the same throughout the season and CANNOT be changed, so make sure you keep them safe and private.
Q. Can I share my login details?
No. DO NOT share your login details. Just like your Season Ticket, your Pass to Paradise, Virtual Season Ticket is NON-TRANSFERABLE.

PLEASE KEEP YOUR PASSWORD SAFE AND DO NOT SHARE THESE DETAILS AS IT WILL AFFECT YOUR ABILITY TO VIEW THE MATCHES.
Q. Will there be login details for every individual Season Ticket, even if there are more than one registered to the same address?
Yes. Individual login details will be issued to each Season Ticket holder.
Q. Can I access the Live Broadcast on more than one device at the same time?
No. You CANNOT watch the Live Broadcast on more than one device at any one time. If you sign into an additional device while logged in on another, you will automatically be logged out of the first device. Likewise, if you share your details and someone tries to login at the same time as you, it will end your Live Broadcast.

IF YOU WANT TO WATCH THE MATCH UNINTERUPTED, PLEASE KEEP YOUR PASSWORD SAFE AND DO NOT SHARE THESE DETAILS AS IT WILL AFFECT YOUR ABILITY TO VIEW THE MATCHES.
Q. What devices will this work on?
Desktop computers & laptops
You can watch the Live Broadcast on an up to date desktop or laptop computer (PC or Mac), make sure your browser is up to date too including Safari, Google Chrome, Microsoft Edge and Firefox. Most browsers update automatically and other browsers may work but are unsupported.

Apple iPads and iPhones
You must have iOS 11.3 or higher installed and you must use Safari to watch the Live Broadcast on Apple devices.

Android devices
The Live Broadcast also works on most modern and up to date Android devices, including tablets, smartphones and Smart TVs.
Q. Can I watch it on a TV Channel?
No. The Live Broadcast will NOT BE available through any Freeview, cable or satellite TV channel in the UK or any other country.
Q. Do I need a SKY subscription to watch the Live Broadcast?
No. The Celtic Live Broadcast is not available through SKY.
Q. Can I screenshare the Live Broadcast to my Smart TV?
Yes. You should be able to screenshare the Live Broadcast to compatible Smart TVs using an app such as Chromecast or Apple Airplay.
Q. Which devices are NOT supported?
We do not support gaming consoles, including X-Boxes and PlayStations.
Q. Can I watch the Live Broadcast if my Internet connection is slow?
The quality of the Live Broadcast stream will be dependent on the bandwith and speed of your Internet connection. For the best possible experience we recommend using an Internet speed of at least 5Mbps (please check with your Internet provider).

It can help to close other tabs, browsers, and programmes while streaming your content. It may also help to hardwire your Internet connection, instead of using a wireless network connection.
Q. What do I do if I am having problems with my Live Broadcast Stream on a matchday?
Our support team will be in place on a matchday to help with any enquiries. Details on how to contact the team will be included in future communications.
Q. How can I make sure my device/connection is adequate for streaming?
Some corporate networks, firewalls and ad-blocking software may prevent the Live Broadcast from displaying. Please check with your Network Administrator.

Disable any ad-blocking software and you may need to configure your anti-virus software.

You must be using a browser that has JavaScript enabled (most have this as a default).
Q. Can I use a Virtual Private Network (VPN) or proxies to stream the Live Broadcast?
No. Please ensure that you are not using a Virtual Private Network (VPN) or proxies as this can cause the Live Broadcast stream to not function.
Q. Will this work outside the UK & Ireland?
No. Your Pass to Paradise will only work in the UK and Ireland. In the same way that you have to be in the country to use your Season Ticket, you need to be in the territory of the UK and Ireland to access the Live Broadcast. This is a condition of our license with the SPFL and a condition of the league contract with Sky Sports. If you live outside the UK & Ireland the best way to watch the games is to subscribe to Celtic TV.
Q. When does the Live Broadcast start on a matchday?
Celtic tunes start 60 minutes before kick-off and our new matchday show, produced by Sunset & Vine, starts 30 minutes before kick-off, so for comfort and ease we strongly recommend you login and connect to the Live Broadcast as early as possible during this period.
Q. If I miss kick-off, can I login at any point after the game has started?
Yes. You can login at any point after the game has started. However, as the game is live, you can only watch from the time you have logged in, and will not be able to rewind to the start of the game.
Q. Will I be able to watch a replay of the match after the final whistle?
No. Due to broadcasting restrictions there will be NO replay of the matches after the final whistle.

Posted by voc1967 on Friday 17 July 2020 - 01:58:41 | Comments (0)  |  printer friendly
 
 
 
 
 
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